Help article from a solved ticket

Turn this solved support ticket into a help article.

Ticket and resolution:
{{ticket}}

Product: {{product}}

Write the article with:
- A title phrased the way a customer would search for it.
- A one-sentence answer at the top.
- Numbered steps, one action per step.
- What the customer should see when it works.
- "If that did not work": the two most likely causes and what to try.
- When to contact support and what to include.

Rules:
- Remove all personal details from the ticket.
- Use only steps confirmed in the resolution. Mark anything you inferred as [VERIFY].
- Plain words. Name buttons and menus exactly as given.
- Add three alternative titles and five search phrases this article should match.

TITLE My imported products are not showing in Inventory ANSWER Products imported with a blank SKU column are saved in the Drafts tab, so fix the SKUs there and publish them to move them to Active. STEPS 1. In Tallybox, go to Inventory > Drafts. 2. Check that your imported products are listed there. 3. Click Select All. 4. Click Fix Missing SKUs (top right). 5. Choose Auto-generate. 6. Click Publish. WHAT YOU SHOULD SEE Your products leave the Drafts tab and appear in the Active tab. IF THAT DID NOT WORK - Some products are still in Drafts. They may be missing something other than a SKU. [VERIFY: which other fields are required to publish.] Try: open one remaining product in Drafts and look for any highlighted or empty field, fill it in, and click Publish again. - You are looking at the wrong list. [VERIFY: whether the Active tab has filters that can hide products.] Try: check that no filter is applied, then refresh the page and open the Active tab again. PREVENT THIS NEXT TIME Before you upload a CSV, make sure the SKU column is not empty. WHEN TO CONTACT SUPPORT Contact support if products still will not publish after the steps above. [VERIFY: confirm what support needs.] Include: the email on your account, the name of the file you imported and roughly when, how many products you expected, how many appear in Drafts and in Active, and a screenshot of the Drafts tab. THREE ALTERNATIVE TITLES - Why did my CSV import say complete but my products are missing? - Imported products are in Drafts instead of Active - How to publish products after a CSV import FIVE SEARCH PHRASES THIS ARTICLE SHOULD MATCH - csv import complete but no products showing - imported products stuck in drafts - fix missing SKUs after import - products not appearing in inventory after upload - how to publish draft products